Question 1

Do you provide any free plan?

Accepted Answer

---
slug: "free-plan"
position: 1
question: "Do you provide any free plan?"
---

Yes, we do - the whole web platform is free to use.

Question 2

How does the paid license work?

Accepted Answer

---
slug: "paid-license"
position: 2
question: "How does the paid license work?"
---

The license gives you a lifetime access to the latest SafeUtils update and all
the future updates.

However, the opportunity to purchase SafeUtils with the lifetime license is
limited in time, and it will be available as a [perpetual license](https://licensespring.com/blog/glossary/what-is-a-perpetual-license/),
with an indefinite access to the product and updates for one year after the
purchase.

Question 3

How is my data secure?

Accepted Answer

---
slug: "how-is-my-data-secure"
position: 4
question: "How is my data secure?"
---

Your data will never leave your machine. The SafeUtils app works entirely
offline, processing all the data using your CPU - nothing happens on any
external servers.

The only internet usage is for license verification and auto-update, which is
disabled by default.

Question 4

What's your refund policy?

Accepted Answer

---
slug: "refund-policy"
position: 4
question: "What's your refund policy?"
---

Full refund of a one-time purchases within 7 days - [reach out](/contact).

Question 5

How to suggest changes?

Accepted Answer

---
slug: "how-to-suggest-changes"
position: 5
question: "How to suggest changes?"
---

[Contact me](/contact).

Question 6

Can I promote it?

Accepted Answer

---
slug: "can-i-promote-it"
position: 6
question: "Can I promote it?"
# {/* [We have an affiliate program](/affiliate) exactly for this. */}
---

Yes, thank you for doing this!

You are welcome to share it on your social media, as well as [contacting me](/contact)
directly to make your feedback visible right here - much appreciated.

If it gets more traction, I'll consider creating an affiliate program for this purpose.

Question 7

How to use my license on a different device?

Accepted Answer

---
slug: "license-migration"
position: 7
question: "How to use my license on a different device?"
---

Simply enter your email and license key on another device. Your previous device
will be deactivated automatically.

Question 8

macOS: SafeUtils is damaged and can't be opened.

Accepted Answer

---
slug: "macos-app-damaged-cant-be-opened"
position: 8
question: "macOS: SafeUtils is damaged and can't be opened."
---

When an application gets downloaded from any source other than those that Apple
seems suited, the application gets an extended attribute `com.apple.Quarantine`.

This triggers the message:

> "AppName is damaged and can't be opened. You should move it to the Bin."

Remove the attribute and you can launch the application.

To do this, open a console and type:

```bash
$ xattr -c /Applications/SafeUtils.app
```

Source: [XYZ Is Damaged and Can’t Be Opened](https://discussions.apple.com/thread/253714860?sortBy=best)

Question 9

macOS: Uninstall SafeUtils

Accepted Answer

---
slug: "macos-uninstall"
position: 9
question: "macOS: Uninstall SafeUtils"
---

To completely uninstall SafeUtils from your macOS, follow these steps:

1. Quit SafeUtils
1. Remove it from the Applications folder

```bash
$ rm -rf /Applications/SafeUtils.app
```

3. Remove it's artifacts from the system

```bash
rm -f /Users/me/Library/Preferences/com.safeutils.app.plist
rm -rf ~/Library/Application\ Support/com.safeutil*
rm -rf ~/Library/Caches/com.safeutils*
rm -rf ~/Library/Saved\ Application\ State/com.safeutils*

```

Question 10

Microsoft: Windows protected your PC

Accepted Answer

---
slug: "windows-protected-your-pc"
position: 10
question: "Microsoft: Windows protected your PC"
---

If you get the following prompt on Microsoft Windows:

> Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.

click **More info** → **Run anyway**.

Frequently Asked Questions